Welcome to the PHAB Professionalism & Customer Service Exams

Before you can begin the exam, you will need to complete the form below. Once you have submitted the form, you will be directed to the payment area.

Once your payment has been received, you will be sent a link to the exam via email. Unless you have set aside the required time to sit the exam you should not log-in. Once activated, the timer on the exam will begin to count-down. We advise a quiet, undisturbed setting for the exam. You will need a computer with a printer to print off your exam results.

Please double check all details, including spellings and email addresses as these play a vital role in the exam administration.

Before you can begin the exam, please complete the form below. Once you have submitted the form, we will email you with the exam link.

Please be aware that the PHAB Exams are not available immediately. You do have to pre-order them and we endeavour to get them to you within 24 hours of purchase. We are working to get them to you much sooner and will keep you informed of our progress.

If you are purchasing more than one exam, please use a different password for each exam.

  1. Please Select Your Exam

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    This will appear on the results sheet

Terms and Conditions:

Buyers terms and conditions:

  1. You can only buy one exam at a time, as we need the examinee’s details for the results sheet.
  2. Please fill in the examinee’s details taking great care when spelling first and last names because any mistakes made will be reflected in the results sheet.
  3. Any mistakes in email addresses will result in the exam link being sent to the wrong email address. Once a link is sent out to the email address provided, the payment will not be refunded.
  4. If an examinee fails the exam, they cannot re-apply to sit the same exam until 3 months have passed during which time we recommend that they improve their consultation skills. One of the ways in which this can be done is by visiting www.phabstandard.com where we list all relevant, available courses in customer care, in the UK. These are listed for easy access and we attempt to list all reputable hair, beauty and nail manufacturer's and supplier's academy courses. Also listed are the courses of the leading trainers in our Industry.
  5. After you have made your payment you will be sent a link to a log-in page. When you are ready to sit the exam (please make sure you are working on a computer with printer attached to print off your results sheet) please log-in and the exam will commence once you click on the start button.
  6. You will have 40 minutes to complete the exam. DO NOT CLICK THE START EXAM BUTTON UNTIL YOU ARE READY TO SIT AND COMPLETE THE EXAM. If you do not complete the exam in the allocated time you will fail the exam and the exam fee will not be refunded.

Examinee terms and conditions:

  1. Please be aware that this exam is timed
  2. You will have 40 minutes to complete it from the time you click the start button
  3. After this time you will be timed out and not be allowed to re-enter
  4. If you fail the exam, you cannot re-apply to sit the same exam until 3 months have passed during which time we recommend that you  improve your consultation skills. One of the ways in which this can be done is by visiting www.phabstandard.com where we list all relevant, available courses in customer care, in the UK. These are listed for easy access and we attempt to list all reputable hair, beauty and nail manufacturer's and supplier's academy courses. Also listed are the courses of the leading trainers in our Industry.
  5. If you would like to print the results sheet after you complete the exam make sure the computer you are using is connected to a printer.
  6. To really gain maximum benefit from the exam be prepared to take note of the incorrectly answered questions because these are the areas of your performance that you will need to focus on, to improve your performance.
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  2. This exam is PHAB Standard Ltd confidential. The exam is made available to you as an examinee, solely for the purpose of being assessed in this exam. You are expressly prohibited from disclosing, publishing, reproducing or transmitting this exam, in whole or in part, in any form or by any means including visual, aural, verbal, written, electronic or mechanical means, for any purpose without the prior express written permission of PHAB Standard Ltd. Your personal data and test data will both be stored in the PHAB Standard database.
  3. All examination contents are the published and confidential and proprietary materials of PHAB Standard Ltd. Questions developed by PHAB Standard Ltd are © PHAB Standard Ltd 2018 and may not be reproduced by any means.
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