Here is a listing of just some of the many education courses you may choose to pursue. Please note these are listed for your convenience only and PHAB is not in any way recommending any one of these courses or educators.
Whether it’s the confidence to WOW your clients, the
ability to motivate them to try new things or simply
the positive communication needed to create a
harmonious team environment - fantastic
Communication is critical to success. This course will
help the individual to understand the importance of
perception - that it is peoples’ perception of you that
is the key, as well as learning how to build rapport
With people in order to influence them positively.
Finally, we look at how to increase
your confidence to enable you to
carry out the skills you have learnt
This day is not only a perfect blend of what customer service is all about but also how it is
possible to generate more income from a ‘front of house’ role.
An eye opening, invaluable day - created for the person responsible for your clients ‘front of house’
experience. In addition to fantastic client relation techniques, there will be a focus on the huge
impact your reception/front of house can have on the overall sales of the salon.
Fiona makes it her mission to send your team back to you, highly motivated and Understanding what their job really is.
For the younger members of your team - a fun day, superb as an introduction into what it takes to be a fantastic hairdresser! Helping them to truly understand the important part assistants play in the success of the salon which will increase their self esteem and inspire them to work hard to reach for their future goals
After Alan launched this course 2 years ago, Build Your Column has been a runaway success! This is one you really cannot miss!
Once upon a time, it was relatively easy to build a column. Of course this has now changed and each
individual stylist has to work much harder to keep clients as well as get new ones. Build Your Column is designed to firstly make people aware that it is their responsibility as much as the salons’ to gain and keep clients and secondly to look at the skills, tips and techniques that will help to achieve both of those objectives
winner of ‘Manager of the Year’ award) Fiona pulls
from her own experiences and delivers tried and
tested advice to inspire and enthuse!
Perfect for anyone relatively new to management,
assistant managers or those who have potential for
salon management in the future. Simple tried and
tested ways to understand the basic principles of
leadership, self management and skilled
If you want change - change something!
Nobody can dispute that the environment we are
all running a business in is changing dramatically all the time. If you are not changing the
way you do business in this climate then it is easy to get left behind very rapidly.
We look at the way we are communicating with our team to motivate them We look at the way we are structuring and measuring our business for
profit We look at the way we are marketing our business We look at how we retain customer loyalty and ask the critical
communication procedure is so critical to the success of a team but it needs to be
consistent whilst being creative enough to keep it interesting and motivating.
The objectives for the day are to equip delegates with the skills and understandings needed
to go back to the salon and implement a consistent yet motivating communication
· What makes an effective team?
· Your salon communication structure
· The difference between a staff meeting and a team meeting
· Focused one to one's
· Creative one to one’s
An introduction to the principles of The Fantastic Salon and the 5 Pillars of a Fantastic Business.
you will learn how to analyse your business in order to understand where you are starting from.You need to know 2 things to plan a journey - a strategy. The first is ‘where you are starting
from’ and the second is ‘where you are going’ - what you want to achieve. We will look at how to
establish meaningful business goals that will achieve the success you require and how to create a workable business plan that will get you from where you are now to where you want to be in the future
You will learn how to set profit targets for the salon, enabling you to focus team members
effectively, as well as making sure that you keep good financial controls over your business.
will leave the seminar understanding how to use the ‘Fantastic Salon Targeting Tool’ which will
allow you to set targets for the salon as well as for individual stylists, set correct prices and make
informed growth decisions as well as maintaining a focus on profit throughout the year.
You will learn how to build a balanced and committed team as well as how to develop an
effective team communication structure. We will also establish a procedure to create a team goal,
linked to the overall salon goals, which all team members will be involved in developing,
ensuring a level of commitment from the whole team to the company’s goals.
We don't need more clients - we desperately need more fans!! WE need to WOW and delight
people - customer service is dead!! Most importantly of all we need those 'fans' to be 'raving
fans' - people who are raving about you to other people. This needs a passionate and creative
approach to your business alongside great systems that ensure consistency. Passionate creativity
that delights and WOWs people is critical but it's only half the story - it needs to be consistent to
create the levels of trust needed for your fans to recommend you - to 'rave' about you.
You will learn about how marketing actually works and the importance of creativity in today’s
competitive market. The keys to understanding what your marketing objectives are, who your
target market is, and how to develop a unique message based on your needs and your market
will be a major part of this day. You will also learn about the ‘5 key marketing mediums’ and how
to use them cost-effectively as well as how to create a medium term marketing strategy to
achieve your business goals.